Raphael Fjo

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Verified Reviewer

4k table lasted less then 2 years customer service rep told me “ it sucks” there’s nothing they can do !

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Terrible quality product horrible customer service ! They literally told me in an email it sucks I mean that is their own workers telling me their product their service sucks !
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Loss:
$3000
Pros:
  • Pro is looks good con quality is garbage and no warranty
Cons:
  • Quality sucks

Preferred solution: Replacement

User's recommendation: Product looks very nice but customer service and warranty is non existent and sucks

Anonymous
map-marker Belleville, Illinois

Delivery

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Mod loft was great but I had no idea I was using pissed consumer website. Im upset because all I wanted was to talk to modloft. I was directed to this website charged 5 dollars. The person I talked to Dustin then told me to call mod loft he did nothing for me I researched the number on my own
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User's recommendation: No!!!!

Anonymous
map-marker Hanover Park, Illinois

One and a half of year delivery delay

I am waiting for my order more than a year!!! I think it's enough for the review. Table concrete top is scratchable, even scratching from the simple plate or a cup from the first use. You can not put anything on the table, it's making scratches easily. Chairs and sofa legs are all in different direction! I have never seen that! One leg is sticking out, the other is goes straight or to the side! Fabric shading on the sun very quickly. I did not receive all furniture yet, but what i got-already changed color from the sun!
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Christopher A Dzs

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Verified Reviewer

Terrible delivery. Everything about it. And CS?! Don't even get me started. Sooo bad!

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Delivery sucks. A lie. CS is horrible. They don't tell you how long shipment takes till after you press purchase. I find out for an in stock item it's gonna be 3 months?! Then delays, lies, and this is for an in-stock item? What a NIGHTMARE! Give delivery time first so your consumers can make that decision. Not get caught in your trap. DIRTY
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Preferred solution: Price reduction

User's recommendation: Do not order from them..read reviews

Michelle G Ehj

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Verified Reviewer
| map-marker Dana Point, California

Delivery

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I was told my order was going to be delivered 3 days ago. Now I just got a text message after hours that they are not delivering it tomorrow, after we already discussed it with the company and the shipping company. This isnt a joke! I move to California from Arizona and they are not a reliable company. I wont purchase or recommend this company to anyone!
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Cons:
  • Team
  • Not reliable
  • Customer service

Preferred solution: Deliver product or service ordered

Nancy H Vak

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Verified Reviewer

Damaged furniture - poor service

Modloft - Damaged furniture - poor service
Modloft - Damaged furniture - poor service - Image 2
Modloft - Damaged furniture - poor service - Image 3
DUnfortunately, after waiting three/four months for my Astor table it was delivered damaged. I refused acceptance and was told I would receive another as soon as possible. Two months later (after sending emails inquiring) I received the table and this one arrived damaged too!! Same type of damage! I refused it. Im now waiting again for a customer service response. Modloft has had my money now for six months, has offered no discount, has cost me two work days waiting for the table and I still have nothing. I would not purchase anything from this company. I wish I read these reviews prior because it appears that I am not alone in this experience.
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Loss:
$2500

Preferred solution: Let the company propose a solution

User's recommendation: Don’t order from Modloft

1 comment
Guest

So true. I had same bad experience with them, and on having damaged they say its normal to have little damage while shipping. Y r v paying high amount for the furniture as well as shipping just to get the damaged stuff.

DuaneandKristin G

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Verified Reviewer

Failure to deliver and lies upon lies

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Ordered a dining table and chairs and asked for single shipment. Even paid for their white glove service.lol. Juan the customer experience manager keeps blaming the freight carrier - whom they chose. Ordered and paid for the product in January with a quoted 3-4 week delivery. Now End of MAY and still nothing. Oh, and BTW, now Juan wont call us back.
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Preferred solution: Deliver product or service ordered

User's recommendation: RUN AWAY

Anonymous

Takes forever.

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Takes forever for " in stock " item. Months!! Does not tell you delivery time till AFTER you hit purchase. Shady!dont
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Anonymous
map-marker Santa Monica, California

My order showed up broken

Yes, I called and spoke to somebody about just canceling the order. It took almost 6 months to get here and I just dont wanna deal with it.
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Anonymous
map-marker Bedminster, New Jersey

Scratched product after a few months

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Modloft - Scratched product after a few months
Modloft - Scratched product after a few months - Image 2
Modloft - Scratched product after a few months - Image 3
Modloft - Scratched product after a few months - Image 4
Purchased complete Amsterdam bedroom set - dresser, kings bed, and two night stands. In a few months (April 2021) of gentle use (no Knick knacks) dresser top is scratched in multiple locations. For the price I paid the quality is questionable. Note the night stands have no issues. Would like to discuss replacement/repair.
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User's recommendation: Quality not acceptable for price

Kayla S Sjv

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Verified Reviewer

Order status

I placed an order in May and when I track the order number it says my order was delivered June 12, but I have not received anything in the mail and this is the second time this has happened.
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Loss:
$40

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Long Island City, New York

Horrible companu

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This company is a scam stay away - they delivered a broken furniture after waiting 3 months and dont keep any inventory for replacements
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1 comment
mdmaksud c

Sir i need my facebook very much open my facebook i will pray to allah for you my request to you

Anonymous
map-marker Hillsboro, Oregon

Defective ping pong table

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Modloft - Defective ping pong table
Modloft - Defective ping pong table - Image 2
concrete table material is not flat. corner of table is deflected by over 1/2. looks like crap and plays stupid. worthless company sells poorly manufactured goods at huge markup and ignores customer complaints
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User's recommendation: avoid completely

Viktoria C Bcz

Worst company ever!

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Modloft - Worst company ever!
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Modloft - Worst company ever! - Image 3
Chelsea bed was delivered damaged, waited two months for replacement pieces, when they arrived they were also damaged. Do not buy anything from Modloft!
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Loss:
$1699
Cons:
  • Bad quality
Reason of review:
Damaged or defective

Preferred solution: Full refund

Margaux Z
map-marker Miami, Florida

Worst experience ever

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Updated by user Jan 26, 2019

UPDATE - As they saw the review, they sent me an email! They wanted me to remove the review and in exchange they will refund 50% of 1 of the lamp we bought...

It's really the worst customer service ever. After everything we encountered they should have done something a...

Original review Dec 27, 2018
We are a French couple living in Miami. We ordered a dining table, a buffet, 2 lamps, and 5 small tables at the Miami Design District store, in december 2017 (the store was new). Nice order for a store opening.
We paid the full amount, and were told we will be delivered in january. All good.
In January 2018 we received the small tables and buffet.
1/ The buffet had a color issue, they changed it end of november 2018! 10 months later...!!! First problem.
2/ We had to wait april 2018 to have our lamps!! Second problem.
3/ We had to wait december 2018 for our table ! Yes that's right! 1 year later!!!! Third problem.
They never offered us to have lend us a temporary table in the meantime, they never apologized, they never called us or email us to let us know what was going on. We had to call, and call, and send emails again and again, they just don't *** care about their customers! I've never seen something like that.
And now, we sent 3 emails to have a detailed ticket, and they just don't reply at all. They don't give a ***
The worst experience ever, where you have to run after them, everyday to hope for an answer. I don't recommend this brand at all because of this "customer service".
It's a pity to act like this. For sure Karma will take care of them.
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Cons:
  • Customer service
  • Delivery time
  • Not reliable
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

3 comments
Guest

I was about to pulled the trigger and order some furniture from Modloft. Their furniture looks very beautiful, but I'm not going to deal with poor customer service if I ever need them. Thanks for the review!

Guest
reply icon Replying to comment of Guest-1677600

That's such a shame because products look nice. But the customer service is just HORRIBLE.

And I met many people that experienced the same service as we did.

It's usual for them. You will be better with another brand trust me :)

Guest
reply icon Replying to comment of Guest-1677600

Thank you for the review. I too thought some of there items appear beautiful but unfortunately numerous buyers had similar experiences from reviews I have seen. Please review their BBB rating.

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Jacinto Xxa

Thompson Bed has no screws!!

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The thompson bed that i ordered and recived gas no screws, it is a king size bed that i ordered from Wayfair Canada. They had told me that they couldn’t help and to contact the maker. Modloft
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Reason of review:
Not as described/ advertised

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