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I used to sell their furniture and they were super cheap! When they sent out damaged furniture they expected us to pay for it! They never covered the wasted shipping expenses of their furniture out to customers who got damaged merchandise. They were very nice when they...
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Anonymous
Teddy

Hi.I also had issues. Starting out, super nice and claim top quality when truth is the junk they made is from China. Nothing they sell is from Europe.Should be arrested for m...

#1082921
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Modloft - Prince Bed Review
3 defective beds delivered. Three days off work to meet delivery men. Several phone calls to Modloft several emails. They left the bed with graffiti on it and said donate it! They then deliver then wrong bed! I ask for refund the mgr says return donated bed. Colossal...
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Anonymous
Sharon Slickis

Ryan sales director of Modloft provided a full refund. This issue has been resolved. Thank you.

1.1
#1029953
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I ordered a bed and dresser from modloft, dresser was shown as available until I ordered it and received a phone call saying it's on back order. I accepted it until deleviry of my bed was taking longer than excepted and Modloft customer service gave me the run around...
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1.5
#952044
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Modloft Customer Care Review

Modloft
#1031085
2.5
Details
Issue resolved Ryan sales Mgr from Modloft refunded me the price of the defective prince king bed. Thank you for this refund.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Placed a simple order of 4 lounge chairs and a coffee table (which at the time showed in stock online) we have been given the run around regarding the delivery with excuses about the items being custom made in Europe etc. Here we are 5 months later, and after inquiring...
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I didn't like
  • Being lied to
#881178
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Modloft Jane King Bed Review from Coral Gables, Florida
I bought the Jane Bed through 2modern.com. I did a thoroughly research before deciding to buy a Modloft product and to order it with 2modern.com. The reviews seemed wonderful and very professional. Everything went good until the bed gets delivered. I took a day off...
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1.8
#804599
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Modloft is terrible. No one should ever order from them. I ordered the Walker desk in June 2015, seven months later it is still a disaster. First they told me it was out of stock and I said I would wait. Two months later they delivered me the wrong piece! They...
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1.0
#768962
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I ordered a coffee table online. Modloft team said delivery will be within 2 weeks but it came 1 month late first time and was Broken! after recall, the team ordered again . This time the table took 2 months to ship .. really a big delay in shipping... the delivery...
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1.8
I liked
  • Customer service teams efforts to resolve
I didn't like
  • Reliability
  • Ability to deliver furniture
  • Quality of the furniture
#724630
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I purchased a media unit from Modloft and what a joke it was! The finishing was really bad and the glass door was cracked. When I called Modloft, I was told to send them pictures but then, they accused me of causing the damage. After a few phone calls, I gave up and...
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Anonymous
Anonymous

Modloft does not have any European furniture, it is all 100% Chinese, copied from European manufacturers. They also sell to furniture stores who re-sell their products. Buyer ...

2.0
#584124
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I purchased the Lexington 94 Inch Entertainment Center through iFurn.com. Upon delivery, I asked that the item be unpacked. Although all of the packaging was perfect, there was a gaping scratch along the top of the piece. I refused delivery and sent it back. Weeks...
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ClientRelations1
ClientRelations1

We would like to thank you for your comments and to reiterate that Modloft takes every negative comment very seriously, conducting investigations and making every effort to re...

Anonymous
ejmax

wow same exact experience with me! I am frustrated as I feel like i am the one to blame on receiving a broken dresser. Well just sent back the replacement today since that one...

#443315
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Contact Modloft

Mailing Address:
Modloft
1810 NE 144th Street
North Miami, FL 33181
Phone:
(877) 663-5638
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Modloft Products and Services

Modloft Chelsea Bed is indeed misrepresented in pics
Modloft Chelsea Bed is indeed misrepresented in pics
Modloft Chelsea Bed is indeed misrepresented in pics
Modloft Chelsea Bed is indeed misrepresented in pics
Modloft Chelsea Bed is indeed misrepresented in pics
Modloft Chelsea Bed is indeed misrepresented in pics
Modloft Chelsea Bed is indeed misrepresented in pics
Modloft Chelsea Bed is indeed misrepresented in pics
Modloft Chelsea Bed is indeed misrepresented in pics
Let me start by saying that I really like Modloft design and price points. I was very excited to order and receive the product, however as the previous customer stated, this particular product has or rather came with a number of issues that I feel are unacceptable for...
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Anonymous
Anonymous

Very poorly made. Most of my nuts and bolts are missing. Pre installed screws were not fully screwed in. Leather is stapled in a very cheap looking way to the bed. On the meta...

Anonymous
jumbFiatco

Bought Chelsea Platform Bed from Gilt.com ( Order Number:Purchased from: Gilt.com Order number : 65949318). The long-side panel broke 3 days later while I was getting out bed...

#390975
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