Submit ›
1.9 Based on 5 reviews
Compare to others
Respond to your
  • Customers like
    • Customer service teams efforts to resolve 1
  • Customers don't like
    • Being lied to 1
    • Quality of the furniture 1
    • Reliability 1
More Less

I ordered a bed and dresser from modloft, dresser was shown as available until I ordered it and received a phone call saying it's on back order. I accepted it until deleviry of my bed was taking longer than excepted and Modloft customer service gave me the run around about when it'd be delivered and to find out my dresser is not going to ship until the end of the month no longer the mid. Made plans around Modloft to receive my furniture and now... Read more

Was this review helpful? 0 1

Placed a simple order of 4 lounge chairs and a coffee table (which at the time showed in stock online) we have been given the run around regarding the delivery with excuses about the items being custom made in Europe etc. Here we are 5 months later, and after inquiring for the umpteenth time, we are now told that the items will ship shortly to NC (25 days of trans Atlantic transit time) and we should receive the items in Chicago possibly by mid... Read more

Was this review helpful? 2 0

I bought the Jane Bed through I did a thoroughly research before deciding to buy a Modloft product and to order it with The reviews seemed wonderful and very professional. Everything went good until the bed gets delivered. I took a day off from work to receive and than mount the bed myself. I was very excited, my old bed was already gone in the morning and around 9 am my Jane Bed was deivered. I could not wait to mount... Read more

Was this review helpful? 1 0

Modloft is terrible. No one should ever order from them. I ordered the Walker desk in June 2015, seven months later it is still a disaster. First they told me it was out of stock and I said I would wait. Two months later they delivered me the wrong piece! They said the one I ordered was still out of stock and I had to wait again. Two months later they delivered me the wrong piece AGAIN! I was told the one I ordered was still out of stock... Read more

Was this review helpful? 0 0

I ordered a coffee table online. Modloft team said delivery will be within 2 weeks but it came 1 month late first time and was Broken! after recall, the team ordered again . This time the table took 2 months to ship .. really a big delay in shipping... the delivery quality sucks .. and guess what ? This time it was BROKEN again !!! i was surprised by the service + their quality on the furniture .. i asked for a money back and i will get that,... Read more

Was this review helpful? 0 0

I purchased a media unit from Modloft and what a joke it was! The finishing was really bad and the glass door was cracked. When I called Modloft, I was told to send them pictures but then, they accused me of causing the damage. After a few phone calls, I gave up and went to a local store who helped me replace the glass doors which cost me a few more bucks. The poor finishing I can do nothing about but I preferred not to speak with these... Read more

Was this review helpful? 0 0

I purchased the Lexington 94 Inch Entertainment Center through Upon delivery, I asked that the item be unpacked. Although all of the packaging was perfect, there was a gaping scratch along the top of the piece. I refused delivery and sent it back. Weeks later, I have had yet another failed delivery attempt due to damage, and have yet to receive it in proper form. The worst part is that the communication between iFurn, Modloft, and the... Read more

Was this review helpful? 3 0
Modloft Chelsea Bed is indeed misrepresented in pics
1 of 9

Let me start by saying that I really like Modloft design and price points. I was very excited to order and receive the product, however as the previous customer stated, this particular product has or rather came with a number of issues that I feel are unacceptable for a $1600+ MSRP product. 1. Modloft Customer Service Mgr. is severely misspoken when she mentions that the photos of the bed are not misrepresenting the product. Specifically, the... Read more

Was this review helpful? 17 9

Save yourself the aggravation. You need to question the quality of furniture you are buying if the furniture comes to you in card boxes. I purchased a bed and their was a factory/chemical odor to this bed that was very overwhelming. Also the leather is used is questionable. It is very thin and doesn't smell anything like leather. The company ads are deceiving as the leather is badly stitched. Online you do not see the stitchings as they have... Read more

Was this review helpful? 10 83

Had an experience with Modloft?

Did not find what you were looking for?
You are reading about Modloft.
Filing a new complaint about